POP N ROLL

Terms and Conditions

By placing your order, you acknowledge that you have read and agree to PopNroll Terms and Conditions stated below:

New Product Box Condition: All products are sold in NEW condition and are therefore flawless unless otherwise noted. See Defective Items and Shipping Damage below for clarifications.

Products Shrink Wrapped by The Manufacturer: Shrink wrapped items supplied by the manufacturer that contain interior box items that cannot be inspected are exempt from the flawless condition stated above.  As an example combined Funko pops and T-Shirt products that are shrink wrapped are exempt from our mint guarantee.

Defective Items: If you receive an item with a manufacturer’s defect, please contact us within 5 days of receiving your order. Images are required and all replacements are subject to our customer service’s discretion to determine if the defect is valid under our New Condition clause. Slight manufacturing variations are not able to be replaced based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as a Defective Item.

Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email info@popnroll.us with photographs of the package and damaged contents within 5 days of receipt of your products.  Minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage. 

We do NOT guarantee against shipping damage of large items with packaging dimensions greater than 7 inches. as these larger boxes are more prone to gentle wear. (For reference most 4″ pop are packaged in regular boxes which are 3.5″ x 4.5″ x 6.25″ roughly.)  

We also do NOT guarantee against shipping damage on items shipped outside of the contiguous United States or to Hawaii/Puerto Rico/Alaska (International Shipments).  This includes items shipped to a mail forwarder inside the US who then ships your products to you outside of the US.

Shipping

We package all of your purchases with pride and care in order to guarantee that they arrived undamaged and display ready, including but not limited to: Pop! protectors, bubble wrap, and additional cardboard in order to maintain the integrity of the entire product, including its packaging.

All Shipments: Your order will not ship until all items are in-stock. If your order contains both pre-ordered items and in-stock items, it will ship as a complete order once all items are in-stock. WE DO NOT SHIP ANY PART OF YOUR ORDER UNTIL ALL ITEMS IN YOUR ORDER ARE IN STOCK. We highly recommend placing separate orders if you’d like to receive your in-stock items before your pre-ordered items.

International Shipments: PopNroll cannot be held responsible for any duties or taxes imposed on your package once it leaves the United States. Please be aware of this, and safeguard against any un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. We also are NOT responsible for ANY Customs or Brokerage Fees and Taxes.  All international shipments require a telephone number and we are not responsible if an international shipment cannot be delivered, is lost lost, or is returned once it reaches the destination country because the local post has no way to contact the customer to collect duties and taxes.

SHIPPING GUARANTEE AND LIMITATIONS

We guarantee that your item will arrive in mint condition, subject to the restrictions spelled out above under Shipping Damage. We require photographic proof of the damage sent with your order number to Customer Support at info@popnroll.us within 5 days of delivery. All claims submitted after this 5 day period will not be honored. Customer service will contact you with the next steps to receive your replacement.  

Our delivery guarantee is valid through the time your order is marked Delivered by the shipping provider. We do not warranty items that are stolen, missing or misplaced once the shipping service reports they are delivered to your address.

Address Changes: If you need to make a change to your shipping address, please email info@popnroll.us. This is the only way to update an address on an already placed order. We can help you with shipping address changes up until the time a shipping label is printed. Once a shipping label is printed (at which time you will receive an email notification containing a tracking number), we can no longer make any changes to your order. We are NOT responsible for your failure to submit and receive confirmation of your address change well prior to your shipping label being printed.